---

Return Policy

When product is returned in salable condition, CCSI will accept the product for credit up to 45 days from the date of invoice, for whatever reason, and without a charge. If the product is not returned in salable condition, a flat 25% of the invoice amount will be assessed in addition to the restocking fees listed below.

After 45 days, and up to 90 days, there will be a restocking fee of 25% of the invoice amount for each item.

After 90 days, product will not be accepted for return.

This credit policy applies only to the original purchaser of the product. To return a product, follow the RMA Procedure below.

---

Warranty Repair

Products under warranty that were not subjected to misuse or abuse will be repaired at no charge to you. You pay to ship the product back to CC, but CC pays for the return shipping (normally by ground). International shipments usually take longer. If it is determined that the product has been misused or abused, CC will provide you with a quotation for repair. No work will be done without your approval. For warranty repairs, follow the RMA Procedure below.

---

Non-Warranty Repair

CC provides a repair service for all its products with fixed-fee charges that depend on the complexity of the product. In the online RMA Request Form, you can request a repair cost estimate in the "Reason for Return" box. You pay to ship the product to CC and will be invoiced for the return shipping. No repair will be performed without your approval. If a product is deemed unrepairable, we will offer to replace it with a refurbished product (assuming one is available). Under no circumstances will CC replace a defective product without your approval. Allow ten working days for shipping and repair. For non-warranty repairs, follow the RMA Procedure below.

---

RMA Form

You must have an RMA number to return a product. To request an RMA number online, fill out the RMA form for your regional Contemporary Controls office:

• United States
• Germany
• United Kingdom: Please call +44 (0)24 7641 3786
• China: Please email support@ccontrols.com.cn

After submitting the form, you will be emailed an RMA number and instructions for returning the product. If you cannot complete the online form, contact CC Customer Service. Once you have an RMA number, return the product to CC with freight prepaid and the RMA number clearly marked on the exterior of the package. If possible, reuse the original shipping container and packaging. Handle the product carefully (avoiding static) and use antistatic bags and packing materials with adequate padding and shock-absorbing properties. CC is not responsible for damage incurred from improper packaging. Your shipment should be insured for your protection.

After you receive your RMA number, ship the product, freight prepaid, to the location from which it was purchased:

---