Return Material Authorization (RMA)

Technical Support

For technical support or to obtain service, please contact your nearest Contemporary Controls office – and be prepared to provide the product MODEL, SERIAL NUMBER and PROBLEM DESCRIPTION. If contacting CC by email or after hours by phone, please provide a detailed description of the problem. We will contact you the next business day and attempt to resolve the problem by phone or email. If the product must be returned for repair, follow the procedure described below under "Returning Products for Repair".

Technical support is available Monday-Friday, excluding Holidays

United States
Available 9AM to 5PM CT
Tel: +1 630 963 7070
Fax: +1 630 963 0109
info@ccontrols.com

Germany
Available 9AM to 5PM CET
Tel: +49 341 520359 0
Fax: +49 341 520359 16
info@ccontrols.de

United Kingdom
Available 9AM to 5PM GMT
Tel: +44 (0)24 7641 3786
Fax: +44 (0)24 7641 3923
info@ccontrols.co.uk

China
Available 9AM to 5PM CST
Tel: +86 512 68095866
Fax: +86 512 68093760
info@ccontrols.com.cn


Return Policy

When product is returned in salable condition, CCSI will accept the product for credit up to 45 days from the date of invoice, for whatever reason, and without a charge. If the product is not returned in salable condition, a flat 25% of the invoice amount will be assessed in addition to the restocking fees listed below.

After 45 days, and up to 90 days, there will be a restocking fee of 25% of the invoice amount for each item.

After 90 days, product will not be accepted for return.

This credit policy applies only to the original purchaser of the product. To return a product, follow the RMA Procedure below.


Warranty Repair

Products under warranty that were not subjected to misuse or abuse will be repaired at no charge to you. You pay to ship the product back to CC, but CC pays for the return shipping (normally by ground). International shipments usually take longer. If it is determined that the product has been misused or abused, CC will provide you with a quotation for repair. No work will be done without your approval. For warranty repairs, follow the RMA Procedure below.


Non-Warranty Repair

CC provides a repair service for all its products with fixed-fee charges that depend on the complexity of the product. In the online RMA Request Form, you can request a repair cost estimate in the "Reason for Return" box. You pay to ship the product to CC and will be invoiced for the return shipping. No repair will be performed without your approval. If a product is deemed unrepairable, we will offer to replace it with a refurbished product (assuming one is available). Under no circumstances will CC replace a defective product without your approval. Allow ten working days for shipping and repair. For non-warranty repairs, follow the RMA Procedure below.


RMA Form

You must have an RMA number to return a product. To request an RMA number online, fill out the RMA form for your regional Contemporary Controls office:

After submitting the form, you will be emailed an RMA number and instructions for returning the product. If you cannot complete the online form, contact CC Customer Service. Once you have an RMA number, return the product to CC with freight prepaid and the RMA number clearly marked on the exterior of the package. If possible, reuse the original shipping container and packaging. Handle the product carefully (avoiding static) and use antistatic bags and packing materials with adequate padding and shock-absorbing properties. CC is not responsible for damage incurred from improper packaging. Your shipment should be insured for your protection.

After you receive your RMA number, ship the product, freight prepaid, to the location from which it was purchased:

United States
Contemporary Control Systems, Inc.
2431 Curtiss Street
Downers Grove, IL 60515 USA
Tel: +1 630 963 7070
Fax: +1 630 963 0109
info@ccontrols.com

Germany
Contemporary Controls GmbH
Fuggerstraße 1 B
04158 Leipzig, Germany
Tel: +49 341 520359 0
Fax: +49 341 520359 16
info@ccontrols.de

United Kingdom
Contemporary Controls Ltd
14 Bow Court
Fletchworth Gate
Coventry CV5 6SP, United Kingdom
Tel: +44 (0)24 7641 3786
Fax: +44 (0)24 7641 3923
info@ccontrols.co.uk

China
Contemporary Controls (Suzhou) Co. Ltd
11 Huoju Road
Science & Technology Industrial Park
New District, Suzhou, PR China 215009
Tel: +86 512 68095866
Fax: +86 512 68093760
info@ccontrols.com.cn